As a user, it can be frustrating when issues arise with software plugins like RealPlayer downloader in Chrome. In this article, we'll explore what you need to know about troubleshooting and resolving common problems with this plugin.

When testing software, it's essential to use real hardware and browsers that reflect how users would normally interact with the software. In our case, we test with a Windows 7 machine (HP Pavilion dm1) running the latest Firefox beta instead of version 13.0.1. This allows us to simulate a more realistic user experience.

However, not all machines are created equal, and sometimes issues can arise due to pre-existing configurations or software installations. For instance, our test machine had multiple versions of Firefox, RealPlayer, and Flash installed, which may have contributed to the issue at hand.

To help isolate the problem you're experiencing, we recommend allowing one of our engineers to set up a remote connection to your virtual machine (VM) where the issue is reproduced. This will enable us to quickly identify the root cause of the issue and provide a more effective solution.

When testing with Flash's protected mode enabled and our extension installed, are you able to play YouTube Flash videos without any errors? Additionally, please confirm whether your test machine is clean, meaning it has no previous versions of RealPlayer, Firefox, or Flash installed. If so, which ones were over-installed (RealPlayer, Firefox, Flash)?

In our testing, we've found that on clean machines with RealPlayer 15.0.5.109, FF 13.0.1, and Flash Version 11.3.300.262, the YouTube video plays without error. For your reference, we don't disable our extension in protected mode but instead unhook Flash when protected mode is detected, leaving the extension enabled.

Unfortunately, despite our efforts, we've been unable to reproduce the issue you're experiencing. As the QA Manager for the RealPlayer Engineering team, I'll be your primary contact until Michelle returns from her vacation. If you have any further questions or concerns, please don't hesitate to reach out.

In summary, by following these troubleshooting steps and providing more information about your testing environment and configurations, we can work together to resolve the issue with your RealPlayer downloader in Chrome plugin.

Realplayer downloader chrome plugin